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CozyBoots.com Return Policy
Upon arrival of a CozyBoots.com order, please inspect the order
and notify CozyBoots.com of any defects within 72 hours.
Defects.
UGG products carry a one-year warranty against manufacturing defects from date of purchase. If you feel you have a defective product, please contact us so we can provide you with a pre-paid shipping label to our Warranty Department. For all returned defected product we will either exchange your product or provide a full refund.
Returns & Exchanges.
CozyBoots pays return shipping on all legitimate exchanges and refund requests. To return any item please contact us for a pre-paid shipping label and return authorization. For items exchanged for another size, color or style, please provide appropriate exchange information on the return authorization form. Pack the items and return mailing authorization securely in a box or the package used to deliver the item. Secure the return mailing label to the outside of the box (clear tape is usually best). Drop the package off at your nearest FedEx Ground location.
Please do not use the "shelf box" (the innermost shoe box) alone to ship your items back. Please pack the shelf box in a separate shipping box. Any returns received in the shelf box will be charged a $5.00 re-boxing fee.
Refunds will be issued to the credit card on file. CozyBoots.com reserves the right to inspect returned items to determine if the product has been worn, used or altered. If returned footwear is not in resellable condition, a shipping fee will be charged to customer credit card and footwear will be returned to customer.
CozyBoots.com
reserves the right to inspect returned items to determine if the product has
been worn, used or altered. If returned footwear is not in resellable condition, a
shipping fee will be charged to customer credit card and footwear
will be returned to customer. Purchaser pays shipping charges to return
products to CozyBoots.com and a shipping charge will
be added to all exchanges. Refunds will be issued to the credit card on file.
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